Ultimo Fashions UK Leather Jacket FAQs

ORDERING

I live outside of the UK, can I place an order for a leather jacket?

Yes, we ship leather jackets to most countries, worldwide. 

PAYMENT METHODS

I would like to order a leather jacket. What payment methods are available?

We currently accept credit/debit cards and paypal.

I would like to use PayPal to checkout but I do not have a PayPal account.

It is not necessary to have a paypal account.

NOTE: PayPal orders that have a different address, name or email address than what you list on your order, may be delayed. You will receive an email asking for further information.

Do you accept checks?

No

Do you accept bank transfers?

No

ORDER STATUS

I placed an order for a  jacket one week ago, and haven’t received my jacket yet, or any order updates, why?

Ultimo Fashions womens & mens leather jackets are crafted at the time you place your order. It takes around 14 business days for your leather jacket order to be made and delivered to you. During this time period, you will receive no updates.

Please read more regarding delivery here

I received an email from you that says Response Required. What does this mean?

This means some information on your order is missing (such as size) or we require more information from you before your order can be processed.

We would like to confirm your measurements prior to making your leather jacket. You will receive an email asking for your height, chest, and waist measurement before your order will be processed. Please check your junk/spam folder for this mail if you do not find it in your inbox.

I received the email that says Response Required but did not receive an email asking for more information, why?

Please check your junk/spam folder.

You may have used PayPal to checkout. You would need to check the email associated with your paypal account.

I placed an order but it was canceled. Why?

We did not receive payment for your order. You would need to place your order again.

My order status is Processed. What does this mean?

This means we have received the requested measurements from you and your leather jacket order has been sent to our shop to be made for you. 

I received an email saying there is a fraud review on my order. What does this mean and how can I resolve it?

You will need to simply reply directly to the email that was sent to you, with the corrected information needed. Please do not telephone as we need the information from you in writing.

NOTE: We take fraud reviews very seriously. This is in no way meant to offend anyone or imply that you are making a fraudulent order. We are simply trying to protect our customers by double-checking any incorrect information. Thank you for your understanding in this matter.

SHIPPING

I need my leather jacket order before 14 business days, do you offer expedited shipping?

No. As our leather jackets are made at the time you place your order, it takes around 14 business days to have your jacket made and delivered to you from the date your order was processed.

Can I ship to an address other than my billing address?

Yes, we can ship to a different address, within the same country, such as your work address, however, this can cause a fraud review on your order. You may receive an email requesting more information. 

TRACKING INFORMATION

I placed an order for a leather jacket. How do I track it?

Once your order is scheduled to ship, you will receive an email with your tracking information.

It takes around 14 business days from the date your order was processed for your leather jacket to be made and delivered to you.

IMPORT CHARGES

Do I have to pay import charges?

You are ordering a product that ships from Turkey & Pakistan which will mean:

UK and USA customers will not have to pay import fees.

If you are in the EU, or outside of the UK and USA, you will have to pay your country's import fees when you receive your jacket.

EU COUNTRIES: Since the January 1st 2021 Brexit changes, EU CUSTOMERS WILL NO LONGER PAY VAT. This mean you will pay less for the jacket than before but you will have import fees to pay when your jacket enters your country.

Ultimo Fashions UK  has no control over these charges. They are part of your country's trade policies so please bear this in mind when ordering a jacket from overseas.

EXCHANGES

I ordered the wrong size leather jacket and need an exchange, how do I do that?

We try to keep exchanges to a minimum by asking for your measurements, prior to making your leather jacket.

I returned my jacket for an exchange, but have not heard back from you yet. Why?

Please allow a couple of days once your return has been received to update into our system.

REFUNDS

I Received my leather jacket order and am not happy with it. Can I get a refund?

Yes, we accept returns for refunds. We would like to know why you are requesting a refund, it helps us to improve our leather jackets and service.

JACKET INFORMATION

What type of materials are Ultimo Fashions UK jackets made with?

For most of our leather jackets, We use luxury Italian lambskin leather which we have found is perfect for our leather jacket styles. It has been made to the perfect medium thickness of 0.7 - 0.8mm in Black, Antique Brown and Red. It is not too thin like regular fashion nappa or calfskin nor too thick and uncomfortable. It is just right for our slim-fitting styles and extremely durable.

This is the highest quality leather you will find. Even so, we don't feel it's right to charge you a small fortune for it. Even though our leather jackets are 100% Italian made by tailors, we try our best to keep our prices as reasonable as possible. You will not sacrifice quality for price.

We also use a special custom calf leather. This is thicker than the lambskin with a matte finish. It is available in brown and black. This will be clearly stated on the individual product page.

Our motorcycle leather jackets are made using black calf leather with a thickness of 1.2mm.

Our Blade Runner and 2049 are made of a custom green cotton which has gone through a prewash and aging process to give a distressed look.

Luxury Italian shearling is also used on some styles. This is a soft skin with wool on the inside for ultimate comfort and warmth.

Some jackets will have the option on the product page for a thermal quilted lining. We use 80 gram Valtherm which according to Valtherm protects up to a temperature of about -10 degrees celsius. The warmth will also depend on the sensation of cold perceived by each individual.

All jackets will have two interior pockets: a large passport-sized zip pocket on the left chest and a large slit pocket on the right. Shearling jackets do not have interior pockets.

COLOURS

What colors do Ultimo Fashions UK leather jackets come in?

Ultimo Fashions UK leather jackets are available in the following colours: Black, Brown, Vintage Grey, and Red (as seen on the Fight Club jacket).

Biker jackets are only available in 1.2mm black leather.

The colour choice depends on the style and is indicated on each product page.

The leather jacket I’m interested in only comes in black. Can I have it made in a different color?

Yes you can

CARING FOR YOUR JACKET

How do I look after my leather jacket?

When you aren't wearing your leather jacket, please make sure you hang your jacket using a wide padded hanger. A thin hanger may misshape the jacket. Do not store your jacket in a plastic bag or container as it needs to breathe.

If your leather jacket gets wet then do not use a heat source directly on your jacket, like a radiator or hairdryer. Wipe it with a smooth cloth or sponger and let it dry naturally at room temperature.

If you feel your jacket needs a clean, please seek the advice of a professional leather dry cleaner.

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FURTHER QUESTIONS

I have read your FAQ page and still have further questions.

If you have an order number, please include it in the subject line of your email.

Order status inquiry: email: sales@ultimofashions.co.uk