Returns / Exchange

Ultimo Fashions is dedicated to delivering the most fashionable, innovative, trendy, and flawless items to our customers. Since we respect our customers and want you to know more before you buy, we never compromise on quality or make false promises, and we follow a straightforward policy. We've simplified our policy and hope to enlist your help in adhering to these guidelines.

We welcome returns on everything, no questions asked, and we work hard to make the process as quick and transparent as possible. From the date of purchase, we deliver a 30-day return policy.

Faulty products, as well as unopened and unused products in their original packaging, are protected by our return and exchange policy.

Wherever possible, items should be returned in their original packaging, along with any accompanying documents.

We ask that you treat the items you buy with fair care when they are in your hands. This means you can check and try on the items just as you would in our shop, but no logos should be removed and the original packaging should be maintained.

We ask that you treat the items you buy with fair care when they are in your hands. This means you can check and try on the items just as you would in our shop, but no logos should be removed and the original packaging should be maintained.

We'll send you an email as soon as your return has been processed by our warehouse.

We consider returns for a refund or an exchange for a different size or jacket from our store only.

If you are returning something to us from outside the UK, please remember the following: If you are returning something to us from outside the UK, you must correctly complete a customs declaration specifying that the shipment includes "returned products."

If we do not receive a response to our request for order confirmation within the specified time period of 24 hours, we will treat it as a verified order and begin processing.

After 24 hours, no product, color, or measurement adjustments will be accepted since the product has been submitted for processing.

In favor of the order requested, an order cancellation or refund request would result in a direct/flat deduction of 6% from your ordered item amount due to credit card processing charges.

Our quality control department inspects your product against a variety of quality requirements before shipping it to ensure that it is exactly the same as what you ordered on our website. Only if the product is damaged during the delivery process can we give you a replacement with expedited shipping at our expense. If your product is damaged, please send an email to info@ultimofashions.co.uk detailing the issue.